2012-01-03 04:55:31Title:桑拿有开吗

你好，请问桑拿还像以前那样吗？

Reply(2012-01-03 08:45:55): 阿强：您好！具体您可咨询86-0756-3333838转251，谢谢!

2010-03-19 14:10:32Title:訂房

如加床每晚要多少錢?????

Reply(2010-03-20 08:41:55): WENDY POON:您好！若加床按RMB150/张/晚收费，谢谢您的咨询。

2010-03-12 11:09:32Title:Re : Availability and room rate of 7-10/4

您好,想查詢在7-10/4的Villa 房價: 1. 10位成人可住哪類型的Villa?房價含早餐及服務費嗎? 2. 酒店是否有自助晚餐?費用多少? 3. 一般標準雙人房價及單人房價是多少?

Reply(2010-03-12 13:50:05): Emily Yuen，您好。10位客人入住建议您入住酒店的特价西式别墅。 别墅为三房一厅五张床位（2间双人间，1间单人间）。7-10/4的房价为特价900RMB/栋.晚，每栋别墅每天可以赠送4份西式自助早餐，此房价已包含服务费。 酒店没有自助晚餐，如要用晚餐您可以选择酒店里面的中餐或西餐厅。 一般标准间和单人间房价一样4月7,8号为RMB572,9号为RMB629.谢谢您的咨询。

2010-02-25 14:20:32Title:room availability

We have 5 adults and 1 child, we would like to stay at your hotel from 2-4 Apr for 2 nights, pls advise room type, charge and availability. Thank you.

Reply(2010-02-27 09:53:55): Elaine Cheung: we have 3 rooms villan,the room rate is RMB 2090/night,if you want booking,please dial86-0756-3215556.tks.

2010-01-17 23:03:24Title:訂房諮詢

我們一行9人 其中2小童2老人，希望有4－5張床，另外想選擇比較舒服豪華一點的房間，請問提供建議。另外，請問酒店是否有機場接送車？

Reply(2010-01-18 12:51:16): Eileen Hu：您好！我酒店有标准双人房（内有2张单人床），平日、周末、大假价格均为RMB572/629/745;庭房（内有一张大床、一张中床），RMB702/772/913;西式别墅（楼上3间客房，其中2间双人房，一间单人房，共5张单人床），RMB900/2265;四房别墅（每个房间带独立洗手间，主人房一张大床，2、3号房各2张单人床，4号房一张单人床），RMB2392/2631/3110.谢谢您的 咨询，如需预定请致电86-0756-3215556.可以帮您安排车去接您机，但是费用要另付的 。

2009-10-16 21:39:13Title:indoor swimming pool

Please advise whether the indoor swimming pool in Sky and Sea building is openned to all hotel guests free of charge

Reply(2009-10-17 15:10:26): Mr.TONG, it/s only for the walk-in guests but the ones from travle agency.

2009-04-07 09:54:32Title:booking

pls advise what room available on 10 April 2009. How many rooms you have for Different type of Villas? I have 4 adults and 1 child. Pls suggest suitable rooms and pricing for members

Reply(2009-04-08 08:40:13): HELLO,CAROL.OUR HOTEL HAVE 4-ROOM VILLA AND 3-ROOM VILLA.4-ROOM VILLA HAVE 6 BEDS,AND 3-ROOM VILLA YOU CAN CHOOSE 4 OR 5BEDS. WE SUGGEST YOU CHOOSING THE 3-ROOM VILLA IS SUITABLE FOR YOU,AND THE ROOM RATE ON 10,APRIL 2009 IS 2000RMB.BY THE WAY,4-ROOM IS CALLED ENGLAND VILLA OR FRANCE VILLA,AND 3-ROOM VILLA IS CALLED SPANISH VILLA IN OUR HOTEL.

2007-11-02 08:34:41Title:COMPLAINT

It is with great regret that I find that I have to write to you concerning problems experienced by members of the Academic Asia group during our stay for the exhibition held on 01.11.07 - 02.11.07. Our party of 19 guests arrived on Thursday 1st November and all of us produced our credit cards on arrival and signed credit card vouchers as requested by your check-in staff. Following the exhibition in the hotel most of our party then proceeded to La Verdure restaurant for dinner. After dinner the various members of our group signed their bills in the usual way and gave their room numbers so that the cost of their meals could be added to their bills. We were all shocked when the staff of the restaurant told us that we could not sign our bills and the we must pay cash for our meals. To make matters much worse, we were not given any explanation by your staff although some of us were told "you must have SB card" - which none of us understands. We are all then marched very rudely to the reception desk where, again, members of your staff demanded cash payments from us. The whole process was deeply embarrassing and humiliating. I cannot understand why we were asked to provide our credit cards on arrival (in the normal way) but we then not allowed to charge the cost of our food to our bills (in the normal way). I greatly regret that way in which our group was publically humiliated in the restaurant and at the reception desk. I failed to understand why the hotel felt it necessary to treat our group in such a manner. Martin Webber Academic Asia

Reply(2007-11-02 16:04:21): Dear, Mr. Martin Webber Thanks for your precious complaint！ Immediately after we received your letter we investigated the whole process, and adjusted the concerning items. We apologize deeply for the troubles we made. We will try our best to make up a deficiency; we hope you will be enjoying yourself in our hotel. With the deepest regret and appreciation.