2010-02-25 14:20:32Title:room availability

We have 5 adults and 1 child, we would like to stay at your hotel from 2-4 Apr for 2 nights, pls advise room type, charge and availability. Thank you.

Reply(2010-02-27 09:53:55): Elaine Cheung: we have 3 rooms villan,the room rate is RMB 2090/night,if you want booking,please dial86-0756-3215556.tks.

2010-01-17 23:03:24Title:訂房諮詢

我們一行9人 其中2小童2老人，希望有4－5張床，另外想選擇比較舒服豪華一點的房間，請問提供建議。另外，請問酒店是否有機場接送車？

Reply(2010-01-18 12:51:16): Eileen Hu：您好！我酒店有标准双人房（内有2张单人床），平日、周末、大假价格均为RMB572/629/745;庭房（内有一张大床、一张中床），RMB702/772/913;西式别墅（楼上3间客房，其中2间双人房，一间单人房，共5张单人床），RMB900/2265;四房别墅（每个房间带独立洗手间，主人房一张大床，2、3号房各2张单人床，4号房一张单人床），RMB2392/2631/3110.谢谢您的 咨询，如需预定请致电86-0756-3215556.可以帮您安排车去接您机，但是费用要另付的 。

2009-10-16 21:39:13Title:indoor swimming pool

Please advise whether the indoor swimming pool in Sky and Sea building is openned to all hotel guests free of charge

Reply(2009-10-17 15:10:26): Mr.TONG, it/s only for the walk-in guests but the ones from travle agency.

2009-04-07 09:54:32Title:booking

pls advise what room available on 10 April 2009. How many rooms you have for Different type of Villas? I have 4 adults and 1 child. Pls suggest suitable rooms and pricing for members

Reply(2009-04-08 08:40:13): HELLO,CAROL.OUR HOTEL HAVE 4-ROOM VILLA AND 3-ROOM VILLA.4-ROOM VILLA HAVE 6 BEDS,AND 3-ROOM VILLA YOU CAN CHOOSE 4 OR 5BEDS. WE SUGGEST YOU CHOOSING THE 3-ROOM VILLA IS SUITABLE FOR YOU,AND THE ROOM RATE ON 10,APRIL 2009 IS 2000RMB.BY THE WAY,4-ROOM IS CALLED ENGLAND VILLA OR FRANCE VILLA,AND 3-ROOM VILLA IS CALLED SPANISH VILLA IN OUR HOTEL.

2007-11-02 08:34:41Title:COMPLAINT

It is with great regret that I find that I have to write to you concerning problems experienced by members of the Academic Asia group during our stay for the exhibition held on 01.11.07 - 02.11.07. Our party of 19 guests arrived on Thursday 1st November and all of us produced our credit cards on arrival and signed credit card vouchers as requested by your check-in staff. Following the exhibition in the hotel most of our party then proceeded to La Verdure restaurant for dinner. After dinner the various members of our group signed their bills in the usual way and gave their room numbers so that the cost of their meals could be added to their bills. We were all shocked when the staff of the restaurant told us that we could not sign our bills and the we must pay cash for our meals. To make matters much worse, we were not given any explanation by your staff although some of us were told "you must have SB card" - which none of us understands. We are all then marched very rudely to the reception desk where, again, members of your staff demanded cash payments from us. The whole process was deeply embarrassing and humiliating. I cannot understand why we were asked to provide our credit cards on arrival (in the normal way) but we then not allowed to charge the cost of our food to our bills (in the normal way). I greatly regret that way in which our group was publically humiliated in the restaurant and at the reception desk. I failed to understand why the hotel felt it necessary to treat our group in such a manner. Martin Webber Academic Asia

Reply(2007-11-02 16:04:21): Dear, Mr. Martin Webber Thanks for your precious complaint！ Immediately after we received your letter we investigated the whole process, and adjusted the concerning items. We apologize deeply for the troubles we made. We will try our best to make up a deficiency; we hope you will be enjoying yourself in our hotel. With the deepest regret and appreciation.